The greatest barrier for first time renters entering the Auckland car rental market is a lack of knowledge about the process. Understanding the elements of the rental car process goes a long way to ensuring customers make the right decisions for their needs.

 

So what is the rental process at Auckland City Rent a Dent?

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Step 1: Making a booking

This can be done either online or over the phone. The main things to know before you make a booking are the following:

Know how long you will need the rental car, as well as the rental start date.

Know if you are going to need unlimited kilometers to travel as far as you like, or if you just need to move around town.

Know the type of rental vehicle you are looking for be it a car, station wagon or people mover.

 

Step2: The paperwork

Possibly the most daunting part of renting a car in Auckland would be the requirements. Below are the main requirements with some additional considerations.

You will need a:

Full (unrestricted) Drivers License as well as the drivers license of any additional drivers

Valid Credit Card (Credit card holder must be present)

It’s that simple.

Other things you should know are:

That your age will dictate differences in the insurance excess

You can reduce the excess for an additional amount per day.

 

Step 3: Checking the Rental vehicle

Not all companies allow you to check the vehicle for any preexisting damage to ensure there are no claims against you at the end of the hire. Auckland City Rent a Dent will walk all our clients through the inspection process to ensure all damage is noted before they drive out the lot. If your Auckland car rental company does not afford you the opportunity to check any damage on your car do it yourself and email it through to them that way you will have a time stamped backup to refer back to in case of any discrepancies.

 

Step 4: While on hire

Should there be any changes while you are on hire be sure to let the rental car company know as soon as possible. This would include but not limited to:

Damage or involvement in an accident

Breakdown or any mechanical issue

Needing to extend your hire for any reason

Communication is key in this situation as there might be a knock on effect to any of the above mentioned changes to your rental situation.

 

Step 5: Returning the vehicle

On returning the vehicle be sure to get the vehicle back at the time specified, while most Auckland rental car companies allow an hour leeway this is not always the case. A quick and simple body check on the rental vehicle will be done and then any additional charges will be taken.

Make sure you ask if there are any loyalty programs or repeat customer privileges you might be able to cash in on the next time you get an Auckland rental car.